Bilingual Customer Support Specialist

Position Title:  Customer Support Specialist  

Job Description

As a Customer Support Specialist, you will be responsible for handling inbound and outbound calls, managing customer orders, verifying information, and exceeding customer expectations by providing exceptional customer service.
 

Responsibilities:

Position Responsibilities:

• Manage large amounts of inbound and outbound calls
• Interact with a high volume of customers daily to process orders, answer questions, and help with overall needs
• Maintain knowledge of services and products

Qualifications

• Call center experience preferred
• Experience working with Microsoft Office
• Automotive industry knowledge a plus
• Bilingual highly desired
• High School Diploma or equivalent
• Ability to multitask, prioritize, and work under pressure.
• Strong attention to detail and organizational skills.
• Ability to work well in a team environment and collaborate with others.
• Capacity to maintain composure and politeness under difficult circumstances.
• Aptitude to be available and adjust working hours according to demands.

Shift & Hours:

Monday – Friday 

Compensation: 

• $16-$18 / hour based on experience
• Monthly performance-based incentives

Benefits:

Comprehensive benefits package to eligible employees. This includes 10 days of paid time off (PTO), health, dental, and vision insurance, 6 paid holidays, a generous matching 401K plan, and supplemental insurance. Employees also have access to discounts through healthcare and payroll providers.