Perfect Placement Group, LLC

Customer Support Specialist

KSI CSS - Mechanicsville, VA - Full Time

Position Title:  Customer Support Specialist  

Job Description

As a Customer Support Specialist, you will be responsible for handling inbound and outbound calls, managing customer orders, verifying information, and exceeding customer expectations by providing exceptional customer service.
 

Responsibilities:

Position Responsibilities:

  • Manage large amounts of inbound and outbound calls
  • Interact with a high volume of customers daily to process orders, answer questions, and help with overall needs
  • Maintain knowledge of services and products

Qualifications

  • Call center experience preferred
  • Experience working with Microsoft Office
  • Automotive industry knowledge a plus
  • Bilingual highly desired
  • High School Diploma or equivalent
  • Ability to multitask, prioritize, and work under pressure.
  • Strong attention to detail and organizational skills.
  • Ability to work well in a team environment and collaborate with others.
  • Capacity to maintain composure and politeness under difficult circumstances.
  • Aptitude to be available and adjust working hours according to demands.

Shift & Hours:

Monday – Friday 

Compensation: 

  • $17-$18 / hour based on experience
  • Monthly performance-based incentives

Benefits:

Comprehensive benefits package to eligible employees. This includes 12 days of paid time off (PTO), health, dental, and vision insurance, 7 paid holidays, a generous matching 401K plan, and supplemental insurance. Employees also have access to discounts through healthcare and payroll providers.

Apply: Customer Support Specialist
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