Process Improvement Supervisor

Process Improvement Supervisor

Process Improvement Supervisor
Job Description

Summary: The Process Improvement Supervisor is responsible for identifying, analyzing, and leading process improvement initiatives to enhance efficiency, reduce waste, and drive operational excellence. This role partners with cross-functional teams to document workflows, monitor performance metrics, and implement solutions aligned with strategic goals.

Key Responsibilities:

• Analyze existing operational processes and workflows across departments (e.g., warehouse, logistics, production)
• Drive and support change management efforts to ensure smooth adoptions of process improvements
• Develop and maintain process documentation (e.g., SOPs, flowcharts, value stream maps)
• Monitor performance metrics (KPIs) and identify trends, inefficiencies, or improvement opportunities
• Monitor potential reductions in waste or cycle time
• Work closely with frontline teams and supervisors to ensure process changes are sustainable and understood
• Identify and replicate best practices across other sites and/or departments to maximize organizational impact
• Prepare and deliver improvement reports and progress updates to leadership
• Track and report cost savings or productivity improvements linked to implemented changes
• Facilitate training and coaching on continuous improvement tools and practices
• Support compliance and safety initiatives as related to process improvements
• Lead or support Kaizen events, root cause analysis, and Lean Six Sigma projects
• Collaborate with IT, HR, and other support functions to streamline systems or communication gaps

Qualifications:

• Associate or Bachelor's degree in Industrial Engineering, Business, Operations, or related field preferred
• 2+ years of experience in operations, process improvement, or related role
• Experience in a warehouse, or distribution environment strongly preferred
• Ability to work independently and manage multiple priorities
• Strong analytical and problem-solving skills
• Excellent communication and facilitation abilities
• Strong organizational and communication skills – attention to details.
• Ability to manage multiple priorities in a fast-paced environment.
• Must have excellent people management and time management skills and abilities
• Knowledge of Lean, Six Sigma, or other continuous improvement methodologies
• Proficient in Microsoft Office (especially Excel, PowerPoint, Visio) – Experience with Power BI preferred 
• Familiarity with ERP, WMS (Warehouse Management Systems), scanning equipment, and shipping software.
• Forklift certification (or ability to become certified).
• Ability to lift to 50 lbs. and stand/walk for extended periods.
• Bi-lingual (English/Spanish) preferred but not required (if relevant to your workforce/location)

Preferred Certifications:

• Lean Six Sigma – Yellow or Green Belt
• Project Management Certification (PMP or CAPM) a plus

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to spend prolonged periods at a desk and computer. The employee frequently is required to sit. The employee is required to stand and walk, possibly for extended periods of time.  The employee must occasionally lift, pull, and move up to 50 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The expectation is that work is to be completed at a KSI location unless specific circumstances require remote work.