Delivery Center Supervisor

Summary

The Delivery Center Supervisor is responsible for overseeing the day-to-day operations of the delivery center to ensure timely, accurate, and safe deliveries. This role manages delivery drivers, coordinates shipments, enforces safety and compliance standards, resolves operational issues, and collaborates with warehouse, customer service, and administrative teams to meet performance goals. The Supervisor will also perform technical and administrative tasks, such as troubleshooting delivery issues, monitoring performance metrics, and supporting process improvements.

Essential Duties and Responsibilities

• Supervise, schedule, and support a team of delivery drivers to ensure efficient routing, proper handling of goods, and on-time deliveries.

• Monitor daily operations to ensure accuracy, productivity, safety, and customer satisfaction.

• Conduct ride-alongs and on-the-road observations to maintain quality and compliance.

• Foster a strong safety culture by educating team members and enforcing OSHA, DOT, and company policies.

• Perform and review pre-trip and post-trip inspections to ensure vehicle readiness and cleanliness.

• Track and analyze delivery logs, mileage, and performance metrics; recommend improvements.

• Coordinate with warehouse staff to ensure timely loading, undamaged shipments, and accurate order fulfillment.

• Coach, mentor, and hold drivers accountable; provide performance feedback and documentation as needed.

• Assist with hiring, onboarding, and training of new drivers.

• Maintain documentation for delivery incidents, customer complaints, and corrective actions.

• Partner with internal teams (e.g., accounts receivable, returns, customer service) to resolve delivery, billing, and account-related issues.

• Investigate and resolve escalated delivery concerns or route disruptions.

• Supervise loading processes to ensure items are packaged, secured, and compliant with handling standards.

• Verify inventory and documentation accuracy prior to shipment.

• Ensure proper use of routing and logistics systems for tracking deliveries and maintaining data accuracy.

• Work with the Returns team to ensure efficient handling and documentation of returned goods.

• Contribute to route design and optimization to improve delivery efficiency.

• Be able to cover a delivery route in the event of driver shortages.

Qualifications

• Associate or bachelor’s degree in logistics, business, or related field preferred.

• 3–5 years of delivery/logistics operations experience, including at least 2 years in a supervisory role.

• Valid driver’s license; CDL may be required depending on local needs.

• Knowledge of DOT and OSHA safety regulations.

• Strong leadership, organizational, and communication skills.

• Proficiency with routing and logistics software.

• Flexibility to work early mornings, evenings, or weekends as business needs dictate.

• Experience in transportation or last-mile delivery operations preferred.