Customer Service Representative - Billing

Position Title:  Credit & Collections Associate  

Pay Rate Range: $21-$22/hr. 

Job Description

We are seeking a highly motivated Credit & Collections Associate to join our team. The successful candidate will be responsible for facilitating and negotiating customer payments, including full payments, payment arrangements, resolving overdue bills, etc.; conducting investigations into accounts as needed; and providing exceptional customer service to our clients.

Responsibilities:

• Facilitate customer payments via phone and mail channels.
• Skillfully negotiate immediate full payments, payment arrangements, and customized payment plans as necessary.
• Utilize various computer programs for accurate reporting and tracking.
• Leverage analytical skills and problem-solving abilities to investigate and/or resolve past-due payments and delinquent accounts efficiently, maintaining timely resolutions. 
• Demonstrate a basic understanding of accounting principles, including debits and credits.

Qualifications

• Prior experience in accounting/collections is preferred.
• A basic understanding of accounting principles 
• Strong computer skills and a proficiency in Microsoft Office Suite, especially Excel
• Strong attention to detail and ability to multitask
• Excellent communication skills and ability to provide exceptional customer service.

Shift & Hours:

Monday – Friday

Compensation: $21- $22 / hour, based on experience

Benefits:

Comprehensive benefits package to eligible employees. This includes 10 days of paid time off (PTO), health, dental, and vision insurance, 6 paid holidays, a generous matching 401K plan, and supplemental insurance. Employees also have access to discounts through healthcare and payroll providers.